Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
All orders are shipped out the same payments are received as long as it’s paid by 2pm.
To create an account, click on “my account” from the home page and follow the steps.
Please contact us before the item is shipped. We will cancel the order and you can repurchase with the correct address.
You’ll receive tracking details as soon as the item is shipped. You’ll be able to track your package using the shipping company’s website.
No, we do not store your credit card information. The payment is handled directly by the credit card processor via a secure SSL connection.
Yes, the sales tax will appear at checkout.
If you need to swap an item
Returns and Exchanges
Items can be returned or sent back for exchange as long as they are in the original condition within 30 days. The buyer pays for return shipping.
In the rare case you receive the wrong item, please take a photo of the item you received and send us a message through our contact page on our website.
In the rare case you received a damaged item, please take a photo of the item you received and send us a message through our contact page on our website.
Please contact us for any returns and we will issue an RMA. The RMA will include details on where we should return the item.
Please contact us at 818-855-8833 or send us an email on our contact page through our website.
Please contact us directly at 818-855-8833 or send us an email on our contact page through our website.
Yes, you can change and cancel your items as long as the item has not been shipped out yet.
Yes, please contact us for any pre-order items that are sold out